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DOLPHIN
About the Dolphin Neurostim
FAQ – Dolphin Neurostim
Troubleshooting
Instructions for Use Video
MPS THERAPY
About MPS Therapy
Blogs
Downloadable Resources
APPLICATIONS
Pain Management
Scar Release Therapy
C-section Scar Release Therapy
Vagus Nerve Therapy
Concussion Brain Therapy
Sensory Balancing Therapy
RESEARCH
MPS Improves Concussions & Tremors
MPS Relieves Back Pain 75%
MPS Improves Neck Pain 80%
MPS Reduces STRESS 27% Improving HRV 42%
MPS vs TENS Influence on Sympathetic Stress & Cortisol
MPS Applied to Scars Reduces Pain 73.5%
MPS Improved Massage Outcomes 81%
MPS Improved Chronic Post Surgical Pain (CPSP) by 82.2%
MPS COURSES
Online
In-person/Live
FAQ
CONTACT US
Return Form
Register as a Practitioner
Find a Practitioner
Affiliate
Register as Affiliate
Affiliate Login
Search for:
Buy Now
DOLPHIN
About the Dolphin Neurostim
FAQ – Dolphin Neurostim
Troubleshooting
Instructions for Use Video
MPS THERAPY
About MPS Therapy
Blogs
Downloadable Resources
APPLICATIONS
Pain Management
Scar Release Therapy
C-section Scar Release Therapy
Vagus Nerve Therapy
Concussion Brain Therapy
Sensory Balancing Therapy
RESEARCH
MPS Improves Concussions & Tremors
MPS Relieves Back Pain 75%
MPS Improves Neck Pain 80%
MPS Reduces STRESS 27% Improving HRV 42%
MPS vs TENS Influence on Sympathetic Stress & Cortisol
MPS Applied to Scars Reduces Pain 73.5%
MPS Improved Massage Outcomes 81%
MPS Improved Chronic Post Surgical Pain (CPSP) by 82.2%
MPS COURSES
Online
In-person/Live
FAQ
CONTACT US
Return Form
Register as a Practitioner
Find a Practitioner
Affiliate
Register as Affiliate
Affiliate Login
RMA Return/Repair
Dolphin MPS
2024-01-10T10:27:22-05:00
In order for us to process your return, please complete the following Return Merchandise Authorization (RMA) form:
Reason for Return
*
I have a problem with my device
30-Day Money Back Guarantee
We want to help you, help yourself. We now offer Tutorials for Free:
If you have not tried our tutorials please do so before sending the device(s) back. The space is limited for each tutorial so register now!
Click here to see dates for Free Tutorials
Please use coupon code
tutorial
at checkout
Also, if you have trouble using the unit, you can follow the troubleshooting instruction below
View Troubleshooting Instructions
Purchase/ Order Date
*
MM slash DD slash YYYY
Select Your Country
*
United States
Canada
International
For international customers, before completing your return, please contact us at:
Email:
cpsrhealing@yahoo.com
Phone:
1-800-567-7246
In the meantime please follow the troubleshooting instructions below to see if it can fix your issue:
View Troubleshooting Instructions
Number of devices being returned
*
1
2
Device 1 Model
*
Dolphin Neurostim Professional (Blue Tip)
Dolphin Neurostim Professional (White Tip)
Dolphin Neurostim (Black Unit)
ETPS1000
Device 1 Serial #
*
Device 2 Model
*
Dolphin Neurostim Professional (BlueTip)
Dolphin Neurostim Professional (White Tip)
Dolphin Neurostim (Black Unit)
ETPS1000
Device 2 Serial #
*
We have stopped servicing ETPS1000 model, the good news is you have the option of upgrading it to a newer model. Please see the upgrade pricing below:
Replacement Fee Pricing (for units with an expired warranty)
Replacement Fee for 1 unit
Replacement Fee for 2 unit
Inside Florida
Outside Florida
Inside Florida
Outside Florida
$100 (replacement fee per unit)
+ $15 (shipping inside FL)
+ $8.63 (7.5% FL sales tax)
= $123.63
$100 (replacement fee per unit)
+ $25 (shipping outside FL)
= $125.00
$200 ($100 replacement fee per unit)
+ $15 (shipping inside FL)
+ $16.13 (6.5% FL sales tax)
= $231.13
$200 ($100 replacement fee per unit)
+ $25 (shipping outside FL)
= $225.00
Repair Fee Pricing (for units with an expired warranty)
Repair Fee for 1 unit
Repair Fee for 2 unit
Inside Florida
Outside Florida
Inside Florida
Outside Florida
$30 (repair fee per unit) + shipping + Florida Sales Tax + parts if applicable
$30 (repair fee per unit) + shipping + parts if applicable
$60 ($30 repair fee per unit) + shipping + Florida Sales Tax + parts if applicable
$60 ($30 repair fee per unit) + shipping + parts if applicable
Estimated Repair Pricing (for repaired units with an expired warranty)
Repair of 1 unit
Repair of 2 units
Inside Ontario
Outside Ontario
Inside Ontario
Outside Ontario
$30 (service fee per unit)
+ $15 (shipping inside ON)
+ $5.85 (13% HST)
= $50.85
$30 (service fee per unit)
+ $20 (shipping outside ON)
= $50.00 + Tax (as per Province)
$60 ($30 service fee per unit)
+ $15 (shipping inside ON)
+ $9.75 (13% HST)
= $84.75
$60 ($30 service fee per unit)
+ $20 (shipping outside ON)
= $80.00 + Tax (as per Province)
Replacement Fee Pricing (for units with an expired warranty)
Replacement Fee for 1 unit
Replacement Fee for 2 unit
Inside Florida
Outside Florida
Inside Florida
Outside Florida
$150 (replacement fee per unit)
+ $15 (shipping inside FL)
+ $8.63 (7.5% FL sales tax)
= $173.63
$150 (replacement fee per unit)
+ $25 (shipping outside FL)
= $175.00
$300 ($150 replacement fee per unit)
+ $15 (shipping inside FL)
+ $16.13 (6.5% FL sales tax)
= $331.13
$300 ($150 replacement fee per unit)
+ $25 (shipping outside FL)
= $325.00
Upgrade Pricing
Sale!
View Cart
Add to cart
/
Details
Dolphin Neurostim Professional Single Unit ONLY – Upgrade Special! (Trade-in Only)
USD $
250.00
Add To Cart
Sale!
View Cart
Add to cart
/
Details
Dolphin Neurostim Professional Scar Release Kit – 2 Units ONLY Upgrade Special! (Trade-in Only)
USD $
500.00
Add To Cart
Upgrade Pricing
Sale!
View Cart
Add to cart
/
Details
Dolphin Neurostim Professional Single Unit ONLY – Upgrade Special! (Trade-in Only)
CAD$
250.00
Add To Cart
Sale!
View Cart
Add to cart
/
Details
Dolphin Neurostim Professional Scar Release Kit – 2 Units ONLY Upgrade Special! (Trade-in Only)
CAD $
500.00
Add To Cart
What is the reason for return?
*
Customer Information
Name
*
First
Last
Email
*
Phone
*
Street Address 1
*
Street Address 2
City
*
Postal/Zip Code
*
Country
United States
Canada
International
Province
*
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon
State
*
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Please Specify Country
*
Province/State
For international customers, before completing your return, please contact us at: Email: cpsrhealing@yahoo.com Phone: 1-800-567-7246
Device 1 Information
Device 1 Serial Number
Device 1 Issue
*
Stimulation
Point Finding
Sound
Shells/ Buttons
Others
Troubleshooting for Device 1
View Troubleshooting Instructions
*
I have followed the troubleshooting provided at the link above.
Describe the issue in your own words.
*
Device 2 Information
Device 2 Serial Number
Device 2 Issue
*
Stimulation
Point Finding
Sound
Shells/ Buttons
Others
Troubleshooting for Device 2
View Troubleshooting Instructions
*
I have followed the troubleshooting provided at the link above.
Describe the issue in your own words.
*
Other information
Additional Units Serial #/ Customer Notes
POLICY:
The Dolphin is covered by a manufacturer's warranty for a period of 1 year from the date of purchase against defects in workmanship and material (Other than breakable material).
The warranty is void if the CASING of the unit has been opened, interfered with or damaged.
We do not cover the shipping fee for sending the device(s) back to us.
We charge Admin Fee of $30 per unit + shipping + tax (if applicable) + parts (if applicable) for servicing the device(s) with an expired warranty.
Battery Issue (Under warranty): If the device(s) is found with only battery issue during Technician's inspection, there will be a charge for the shipping + tax (if applicable).
Depending on the Technician's Report, we will be contacting you regarding the next steps
Returns will not be processed if the RMA form (attached to the email to be sent once submitted) is not enclosed with your unit/s.
We shall process the refund upon receipt of the complete package (units(s) & accessories). Please note that the shipping fee is non-refundable.
POLICY:
Unit is covered for 30-day money back guarantee from the Purchase/ Order Date.
We do not cover the shipping fee for sending the unit back to us for both repair and 30-day money back.
We have to receive the complete package (units(s) & accessories) before we can process the refund under the 30-day money back.
Returns will not be processed if the RMA form (attached to the email to be sent once submitted) is not enclosed with your unit/s.
We have stopped servicing ETPS1000 model, the good news is you have the option of upgrading it to a newer model. Please see the upgrade pricing above
Hidden
Warranty Field
Terms and Conditions
*
I have read and agree to the policy above.
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